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If you find a better rate on the internet, we will beat it..  +52 612 175 0860

The Best Online Rate Guaranteed

What does the Best Rate Guarantee consists of?

On our Official Website, you are always guaranteed the best available rate online.

Our guarantee means that if you make a reservation on our website and, within 24 hours, find a lower publicly available rate on another website, we will match the lower price and give you an extra 5% discount.

Frequently Asked Questions

How do I make a claim if I find a better rate?

If you find a lower price than the one you booked on our Official Website within 24 hours after your booking confirmation, you must submit a Best Rate Guarantee Claim to the e-mail including the confirmation number of your reservation made on our Official Website.

Don’t forget to include a screenshot (Keys “Print Scr.” or “PrtSc key” or “Command-Shift-4” and paste) showing the rate details, rules, and restrictions that apply to the available rate.

Once our reservations team verifies that the information is correct and meets the necessary Terms and Conditions, we’ll contact you to notify the rate adjustment with the added 5% discount.